📢 Note: Win Store partners have a two-way trading relationship — you can both buy from and sell to Win Store. Learn more: Understanding the Two-Way Win Store Partner Relationship →
| Manufacturing defect (within warranty) | Free replacement |
|---|---|
| Premature wear (within warranty, normal use) | Replacement |
| Misuse / installation error | Denied (customer responsible) |
| Damage from accident | Denied |
| Counterfeit product accidentally sold | Free replacement + investigation |
| Wrong product shipped by Win Store | Replacement + apology |
Partner Tips
- Document everything at point of sale (customer signature on receipt confirming product type)
- Train staff on proper installation (especially brakes, bearings, hydraulics)
- Encourage customers to keep original packaging until warranty expires
- Use Partner Portal for fastest claim processing
- Don't refuse customers on Win Store's behalf — submit claim and let Win Store decide
Warranty Claim Tracking
Track status in Partner Portal:
- ⏳ Submitted
- 🔍 Under Review
- ✅ Approved → Replacement Shipped
- ⚠️ Requires Manufacturer Review
- ❌ Denied (with reason)
Bulk Warranty Claims
For multiple claims (same defect):
- Submit individual claims linked to common batch number
- Win Store investigates manufacturing batch
- Potential mass replacement if batch defect confirmed
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